In-Person Events
Terms & Conditions + Policies

Effective Date November 2019 (last updated Aug 2021)

Attendees of Ruby Tuesday Art workshops must be aged 18+ and/or attend with a responsible adult.

COVID Safety

You must not attend if:
1. You have any cold or flu-like symptoms, or are unwell in any way
2. You are awaiting COVID-19 test results
3. You have tested positive for COVID-19 and have been advised to quarantine
4. You have been advised to quarantine/self-isolate for any reason (e.g. recent arrival from interstate etc)

 

Refunds and Cancellations

 

Your space in a class is reserved only once full payment has been received. Ruby Tuesday Workshop tickets are entirely non refundable, but if you are aware in advance that you will be unable to attend, you may pass your ticket to someone else, such as a friend or family member, if you wish to come in your place. Please let Ruby Tuesday Art know ASAP so that registration/contact details can be updated.

Alternatively, if you are aware in advance that you are unable to attend a workshop you're booked into, and you would like to transfer your ticket to another date, Ruby Tuesday Art requires a minimum 30 days notice to allow for time to resell your place in the workshop that you booked. In this situation Ruby Tuesday Art will issue you with a unique coupon code to use for a future workshop date.

Please note: 
Your coupon code can only be used once

Your coupon code is non-refundable and non-transferrable

Workshop ticket prices are subject to change - in the event future workshops are priced higher than your previously booked workshop (and therefore your coupon code) you may be required to pay the difference
Your coupon code cannot be used for other Ruby Tuesday Art products/items (e.g. watercolour kits, eBooks, online courses etc)

In the event that you are unable to attend on the day (e.g. you are unwell) we are unable to offer refunds or make up classes, however your watercolour supplies (included in your ticket) can be posted to your address (domestic/Australian addresses only).

 

In the event the instructor has extenuating circumstances, including but not limited to illness or emergency, that prevents them from instructing the class, students will be notified via email and/or phone and fully refunded at the soonest possible time.

 

In the event that a workshop is cancelled, Ruby Tuesday Art cannot be held responsible for any other costs associated with cancelled workshops (e.g. travel and accommodation expenses if you have travelled from afar to the workshop).

 

Copyright Protection

 

When attending a class, you agree that you will not reproduce, replicate or redistribute any element of the class or materials provided or content from our website or social platforms in part or full.

 

I will never share your details with a third party, in accordance with the Data Protection Act 1998, and if you wish to unsubscribe at any time, please email hello@rubytuesdayart.com. You can view my full Privacy Policy at https://www.rubytuesdayart.com/termsandconditions

 

Photos/Videos and Social Media

 

Any photographs or audio or video footage taken by Ruby Tuesday Art or its staff, employees and volunteers during the Event are the property of Ruby Tuesday Art.

 

By booking this ticket you grant permission for any photos, or audio or video footage taken by Ruby Tuesday Art of yourself to be used for publication in any multi-media or advertising format, including brochures, websites, television, ads and publications, with the express purpose of marketing and promoting the Event or any of Ruby Tuesday Art's products or websites, or for any other lawful uses as may be determined by Ruby Tuesday Art.

 

By booking this ticket you grant permission for any photos, audio-visual footage, or interviews, both recorded and printed of yourself, to be shared on social media by Ruby Tuesday Art representatives or by other workshop participants.

 

By booking this ticket you further waive any and all rights to review or approve any uses of the images, any written copy or finished product, and you agree that you are of full legal age and have read and fully understand and agree to the above terms of the Media Release.

 

 

Waiver of Liability

 

Ruby Tuesday Art does not own, operate, or control the facilities where workshops are conducted. 

By booking this ticket you expressly assume any and all risks, consequences and liability associated with your participation in the Event, including, but not limited to, injury or illness resulting from allergens, food, contact with other participants and participation in Event activities.

Ruby Tuesday Art also does not own, operate, or control the facilities where food/drink are prepared for workshops.  Participants must provide any food/allergy information when booking their ticket, with as much detail as is relevant to ensure food provided is suitable. Ruby Tuesday Art will forward any relevant dietary requirements/allergy information to Caterers. By booking this ticket you expressly assume any and all risks, consequences and liability associated with your participation in the Event, including, but not limited to, injury or illness resulting from allergens, food, contact with other participants and participation in Event activities (including allergens/food/contact with other participants who may have consumed/had contact with relevant allergens at or prior to the event).

 

By booking this ticket you acknowledge that you for yourself, your heirs, executors, administrators, representatives, or anyone else who might claim on your behalf, do waive, release and discharge Ruby Tuesday Art and its employees and volunteers from and against any blame and liability for any injury, harm, loss, inconvenience, or any other damage of any kind whatsoever, which may result from or be connected in any way to my participating in the Event, and you agree to hold them harmless from any such claim(s). In addition to the absolute and unqualified release from all liability, you represent that you will conduct yourself in a safe and prudent manner while participating in the Event. Ruby Tuesday Art reserves the right to cancel an activity or release a participant if we feel the participant’s conduct is inappropriate or disruptive. By booking this ticket you are waiving certain legal rights, including the right to sue Ruby Tuesday Art or its officers and directors, staff, employees, agents and volunteers for any claim that does not arise out of a claim related to or consisting of negligence.

 

By booking this ticket you agree that you have read and fully understand and agree to the above terms.

Privacy Policy

Effective Date November 2019

Your Privacy and RUBY TUESDAY ART ABN:  94 883 710 453 (collectively and individually referred to as “RUBY TUESDAY ART”, “we”, “our”, or “us”).

 

INTRO

 

Who we are and how you can contact us

 

We are RUBY TUESDAY ART and we are based in LAUNCESTON in Australia.  We are committed to protecting your privacy and respect and uphold your rights when you use this Site. This Privacy Policy applies to the products and / or services, we provide on our Site (https://rubytuesdayart.com) (“Site”) and our social media channels and explains how we collect, hold, use and disclose data and comply with the requirements of the Privacy Act 1988 (Cth) and constitutes part of our Website Terms & Conditions. This Privacy Policy does not cover information that you submit on other websites, even if we communicate with you on those sites. For example, if you post something on Instagram, Facebook, Pinterest, Twitter, or YouTube, that information is governed by the privacy policies on those websites, and is not governed by this Privacy Policy. 

 

You can contact us for privacy related questions by completing this form - https://www.rubytuesdayart.com/about.


We will only use your personal information in compliance with Australian Privacy Laws (Privacy Act (1988 (Cth)), Australian Privacy Principles and to the extent applicable, with the EU General Data Protection Regulation (GDPR) and any replacement legislation or regulation or guidelines and standards governing the use, storage or transmission of personal data.

 

Our Role in your Privacy

If you are a customer or just a visitor on our Site, this Privacy Policy will apply to you.  

 

Our Responsibilities

As we are the providers of the products and services on this Site, we determine how and why your data is processed.  We do not sell or rent your details to any third parties. We are committed to protecting your privacy and we want you to know exactly what information is collected and how we use it.

 

Your Responsibilities

  • Please read this Privacy Policy and the Website Terms & Conditions.

  • If you provide us with any data relating to a third party, you confirm that you have the right to authorise us to process that  data on your behalf in accordance with this Privacy Policy.

 

When and How we collect Data

From the moment you visit our Site, we are collecting data, sometimes you might provide this data by completing a form or sending us an email, otherwise we might collect the data automatically.  We may also collect data when:

  • You interact with us on social media

  • You accept our cookies and other tracking technologies on any device you use to interact with us

  • You voluntarily submit your data to us for any reason

 

Types of Data we may collect

  • Contact details (name, address, email)

  • Financial Information (bank details when you become our customer) 

  • Data about the products or services you purchase 

  • Data that identifies you (your IP address, login, browser type, time zone, browser plug ins, geolocation, what operating system and version)

  • Data on how you use our Site (URL clicks, products and services views, how long you are on our pages and other actions)

 

How and why we use your Data and disclosure

Under data laws, we are only allowed to use your data for specific reasons and where we have the legal basis to do so.  

 

We will use your data for the purposes it was collected and related purposes including:

  • To run our Site 

  • provide you with products, information and services

  • Customer support

  • Improve our Site

  • Make your experience on our Site more efficient and enjoyable

  • Market research e.g. we may contact you for feedback about our products and services

  • Provide you with information about events, other products or services or opportunities that may be of interest

  • Marketing (with your consent)

  • Monitor your compliance with our Website Terms and Conditions

We may disclose your data for the purposes it was collected and also:

  • As required by law subject to our obligations

  • With your consent

  • Within our business

  • Send you marketing material (with your consent)

 

Google Analytics and Facebook 

 

Google

We use Google Analytics functions.  You can find out how your data is collected here and there are instructions here on how to opt-out of Google Analytics data tracking.

 

Our use of Google Analytics may include but is not limited to display advertising and remarketing.  You may see our adverts across the internet, this is due to the use of tracking technologies (cookies) to optimise and serve our adverts based on past visits to our Site.  When you log onto our Site, we, with the help of Google Analytics, use your browsing behaviour to connect this with other data that you previously provided to us in accordance with this privacy policy.

 

Facebook

We use Facebook Insights to track your interaction with our Facebook page https://www.facebook.com/rubytuesdayarts/, this will allow us to track usage and improve the performance of our page.  We will use Facebook Analytics to better measure, track and understand customer user experience to enable us to improve our products and services that we offer.  You can check out Facebook’s privacy policy here and if you want to opt out of seeing ads on Facebook based on information we have received, you can control this in your ad preferences here.

 

What are your choices?

 

Don't provide us with personal data:

You can choose not to provide us with any personal data. However if you do this, we will not be able to provide you with any products or services, however, you can continue to use our Site and browse the pages of our Site.

 

Turning off cookies

Our Site uses cookies and similar technologies to provider certain functionality to our Site.  You can turn off cookies by activating the setting in your browser that allows you to do this. You can also delete cookies through your browser settings.  If you do decide to turn off cookies, you can continue to use the Site, however, certain services may not work as effectively.

 

Don't want marketing?

We will always let you know before we collect any data from you what the intended use is and if we intend to use it for marketing and if third parties are involved we will obtain your consent (which you can withdraw at anytime).  You can change your mind about marketing material by opting out by (a) completing the contact us form on our contact page or by unsubscribing within the email if you have previously subscribed to our newsletter.

 

What are your rights?

You can exercise your rights at anytime by contacting us via the contact us page on our Site - https://www.rubytuesdayart.com/about.

 

You can access information we hold about you

We will provide you with the information within 30 days of your request, unless doing so would adversely affect the rights and freedoms of others (e.g. another person’s confidentiality or intellectual property rights).  We will tell you if we cant comply with your request and why.

 

Inaccurate information

You can contact us to ask us to correct any information we hold about you, that you believe is inaccurate.

 

Objections to using data for profiling or automated decisions

We may use your data to determine what products and services are relevant to you (e.g. tailoring our emails based on your behaviour).  Otherwise, the only circumstances in which we will use this data is to provide our products and services to you.

 

You have the right to be forgotten

You have the right to request for your data to be erased.  This means we have to delete all information that we hold about you, except to the extent of any information we are required to hold due to our legal obligations.

 

You have the right to make a complaint regarding the use of your data

If you have any complaints regarding how your data is handled, please contact us via our contact us page: https://www.rubytuesdayart.com/about or via email hello@rubytuesdayart.com.  If you are not satisfied with our response to your complaint you may seek a review by contacting the Office of the Australian Information Commissioner.

 

How secure is the data collected

We realise that our customers trust us to protect their data and whilst we cannot guarantee the security of any information you transmit to us, or receive from us, we take that task seriously and maintain reasonable and appropriate physical, electronic and procedural safeguards to help protect your data.  This includes the following:

 

  • Password access to accounts

  • Storing electronic data with reputable third party storage providers who have appropriate security protections

  • Limit access to personal information to individuals who need to know. 


 

Where do we store data 

 

We use service providers based around the world.  Consequently, your data may be processed in countries outside of Australia.  If we transfer personal data outside of Australia, we will ensure that your privacy rights are adequately protected by ensuring these service providers have the same or similar measures in place to protect data shared. 

 

How long do we store data

We will keep your data for as long as we need it and this period will also depend on your interactions with us.  If you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing and tax purposes.  When we no longer need to keep your information, we will delete it.

 

Third parties who process your data

We share data with third parties in the following circumstances:

 

  • Our suppliers and service providers working for us 

  • Our professional and legal advisors

  • Law enforcement or other government authorities

  • Where we have your consent to do so or otherwise where we are legally permitted to do so.

 

Payment Security 

All are our real time credit card authorisations are handled by PayPal and are secured by security certificate Verisign SSL.  The following measures are taken to protect your data:

 

  • Payments are fully automated with an immediate response.

  • Your complete credit card number cannot be viewed by us or any outside party.

  • All transaction data is encrypted for storage within Wix’s bank-grade data centre, further protecting your credit card data.

  • Wix  is an authorised third party processor for all the major Australian banks.

  • Wix at no time touches your funds, all monies are directly transferred from your credit card to the merchant account held by us.
     

PayPal and Wix are widely respected for providing secure and reliable online payment solutions. We have chosen to deal with the best so you can feel safe that your personal information is kept safe and secure at all times. While we attempt to protect the information in our possession, no security system is perfect and we cannot promise that information about you will remain secure in all circumstances.

 

The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for all organisations that handle branded credit cards from major card schemes.  PCI DSS is a standard mandated by the card brands like Visa, Mastercard, American Express and Discover and is managed by the PCI Security Standards Council.

PCI-DSS requirements help ensure the secure handling of credit card information through our Site and the  service providers.

Age of consent

By using this site, you warrant that you are at least the age of majority in your State or Territory of residence.  Our Site should not be used by anyone under the age of majority and we do not knowingly collect data from anyone under the age of majority.

 

Cookies and how to block them

We use cookies, this helps us improve the products and services we provide.  

 

What are cookies?

Unfortunately they are not the edible kind!  “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.  Cookies can also be used to analyse traffic and for advertising and marketing purposes. They do not harm your systems and the HELP function in your browser will tell you how to restrict or block the cookies.  For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.  If you use browser settings to block all cookies, you may not be able to access all or parts of our Site.

 

Web Beacons

We may use web beacons (or clear gifs) on our website and in our emails. So basically when we send emails, we have the ability to track behaviour such as who opened the emails, who clicked the links and collect information such as your IP address, your browser or email type, we then put this information together to improve the performance of our email campaigns and provide you with better and/or services specific to your needs. You will always have the ability to opt out of any emails we send just click the link in the email that says “unsubscribe”.

 

Governing law

This Privacy Policy and your use of this Site is governed in all respects by the laws of Australia.

 

The End

If you are reading this, well done!  You got to the end of this Privacy Policy kudos to you.  

 

Updates to our Privacy Policy

Please make sure to check in on our Privacy Policy periodically, as we may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.  We will always ensure that the current date of the Privacy Policy also known as the “Effective Date” is prominently displayed at the very top of this Privacy Policy so you know its the latest version.